Endeavour Recruitment is recruiting for a  1st Line Helpdesk Support Engineer for one of our clients based north of Portsmouth, Hampshire.

The Helpdesk is responsible for supporting and maintaining clients’ IT systems and for providing efficient desktop support to all business users. The team is responsible for resolving any IT-related faults quickly and efficiently in-line with SLAs, which includes a broad range of queries

Overview

To provide 1st line (helpdesk) technical support to external customers, assisting them with hardware and software problems via phone, email or onsite.

Duties and Responsibilities

• Provide technical support, answering support queries either onsite or via phone or email
• Maintain a high degree of customer service for all support queries and adhere to all service management principles. Follow internal processes and procedures
• Ensure that all support calls are handled effectively within SLA
• To ensure that all incidents and requests are closed within SLA
• Take ownership of user problems and be proactive when dealing with user issues
• Log all calls on the call logging system and maintain full documentation and follow internal procedures
• Respond to enquiries from clients and help them resolve any hardware or software problems
• Support users in the use of Computer equipment by providing necessary assistance
• Allocate more complex service issues to the relevant IT Support member
• Arrange for external technical support where problems cannot be resolved in house
• Assist with warranty queries
• Setting up and configuring new laptops and desktops
• Installing authorised software to laptops and desktops
• Troubleshoot desktop and system problems, diagnose and solve hardware/software
• Providing support for printing
• PC performance monitoring, diagnosing and resolving technical issues
• Additional responsibilities as requested by the IT Helpdesk Manager
• Setting up and configuring new laptops and desktops, installing authorised software to laptops and desktops
• Antivirus installation to all desktops and laptops

Skills

• Basic Experience troubleshooting MS Office 2016/365
• Basic Knowledge of Network (TCP/ DCHP/ DNS / VPN / Routers / Switches)

Please apply for further details on this excellent full time, career opportunity.

We have a fantastic 24 Month long contract role working for a prestigious, world renowned client in Brussels, Belgium. This is an English-speaking role and pays an all-inclusive daily rate of €245 euros.

Role and Skills:

• Our client is looking for someone who can provide technical support on basic user issues related to the use and configuration of their Web CMS based on Drupal, as well as the Web Tools.
• You will resolve simple and straightforward technical issues based on the documentation and best-practices available in the knowledge base. Very complex technical issues will be escalated to a higher level of support.
• Your job is to gather as much information as possible from the user. The information could be data files or forms, error or warning messages, screen shots or any sequence of steps followed by the user.
• This information needs to be recorded into the appropriate issue tracking system. You will be asked to properly qualify and prioritise issues in the different tracking systems.
• An important part of the job is to follow-up issues in these multiple tracking systems for the users. You will regularly remind and occasionally help higher levels of support to resolve escalated issues.

The following skills are mandatory:

• Experience with CMS such Drupal 7 and Drupal 8 (from a user perspective)
• Experience with distributed version control i.e. GitHub
• Good knowledge of Web technologies including: Browser, URL, DNS, Registrar, FTP, HTML, CSS, JavaScript, JSON, XML, PHP, SQL and Regular Expression
• Able to quickly debug front-end web developments
• Able to create user stories (or behavioural specifications)
• Basic knowledge of terminology in Agile software development
• Fluent in English
• Able to follow up issues escalated to 2nd or 3rd line support operators

The following skills are desirable:

• Experience working with another service desk
• Basic knowledge in Business informatics
• Experience with Blogs such as WordPress
• Experience with Wikis such as Confluence and MediaWiki
• Experience with Web Analytics for example: Google Analytics and Piwik
• Experience with SEO such as Google Search Console
• Basic knowledge in social networks i.e. Twitter, Facebook and YouTube
• Basic knowledge in mobile platforms such as Android and iOS

APPLY NOW FOR THIS NOT TO BE MISSED OPPORTUNITY!

Endeavour Recruitment has an excellent new opportunity for a Senior Server Administrator to work for an international renowned client in Geneva, Switzerland. The duration of this role is initially until June 2019 and the daily all-inclusive rate is 575 Swiss Francs.

What the client is looking for:

• The ability to manage the technical coordination activities relating to the clients information systems.
• Expert knowledge in all aspects of open AM
• Expert knowledge in Web and Application servers support.
• Experience with apache, tomcat, JBoss, Wildfly web and application servers.
• Expert knowledge in Red Hat Linux administration, and system deployment.
• Virtual servers support - XEN and KVM.
• Knowledge of MS Windows support is an asset.
• Experience with open source products support, development, and implementation.
• Good knowledge and understanding of TCP/IP networking, routing, services, protocols: http, ftp, smtp, ssh, dns, ldap, proxy.
• Strong capacity to deploy new products, in a rapidly evolving and challenging technical environment.
• Interpersonal skills for providing smooth customer service together with the ability for rapid problem identification, analysis, and resolution.

Please get in touch for further details on this excellent, not to be missed contract opportunity!

Endeavour Recruitment has an excellent new opportunity for a Dutch Speaking Alcatel Network Engineer to work for a large, reputable client in Brussels, Belgium. The duration of this role is 6 months and the daily all-inclusive rate is €575 euros.

Required Skills and Knowledge:

• Must speak fluent Dutch
• TCP/IP stack
• VLAN
• OSPF
• Alcatel-Lucent: OmniSwitch, OmniStack (ACFE Level)
• IPSec
• DNS
• DHCPo   SNMP
• MPLS IP-VPN
• Cisco Catalyst (CCNP level)
• Fortinet firewalls
• Infoblox
• Python

Role and Responsibilities:

• 50% : As part of the operational team
• Investigate incidents reported by your team members
• Investigate reported incidents and problems
• Document solutions
• 50 % : As part of the project team under the supervision of the project leader and technical lead participate in the tasks at hand. Will take the role of technical lead on smaller projects.

Please get in touch for further details on this excellent, not to be missed contract opportunity!

Endeavour Recruitment is seeking an IS Support Administrator for their client in the Financial Sector at Wembley.  1-2 Years’ working in a similar role is essential.  If you can show Initiative, Communicate effectively, have the Ability to Learn and can demonstrate good Planning and Organisational skills, then this could be the role for you.    Salary £22K.

Key Responsibilities of the Role:

• Workstation/server OS server builds, ADS administration, Maintain successful backups, WSUS for servers/workstations
• Log & take ownership of Incidents, Problems and Changes onto the Service Desk for commercial and Production related issues.
• 1^st & 2^nd Line Support of Workstations, laptops, applications, printers and mobile devices
• Inventory control management of local and global it assets and data points
• Implement local and global projects in a timely manner
• Write, update and maintain network schematics, work instructions and procedures for the Production and Commercial network infrastructure
• Manage and Maintain the order management process & keep all related documents filed and organised

Required Skillset:

• Windows Operating Systems (XP\Windows 7\Windows 8), 2010/2012, Anti-Virus Software, MS Office 2003 – 2010, Remote Access Tools, VPN
• SharePoint, Windows OS 2003\2008 R2\2012, SAP, Citrix, XEN Server, VMWare, Symantec Backup Exec
• Active Directory (DNS, DHCP, Groups)

Applicants are invited to apply as soon as possible to be included in the shortlist.  Applicants should be aware that should an offer be made then background checks will be carried out.

ALL CVs MUST BE RESTRICTED TO 2 PAGES ONLY.

Endeavour Recruitment has a first-class opportunity for an Embedded Developer with a strong bias towards problem solving, to join our multinational client based in Amsterdam. Initially, this contract will run until the end of 2017, with the potential for extensions. 

Essential Requirements for the candidate:-

• For this role it's mandatory that you bring your own device with the following minimal requirements:
  • Screen 15” FHD, Mat
  • Fast SSD 500GB
  • 16 GB DDR4 -2400MHz
  • i7-7700HQ Quad Core processor (6 MB cache, up to 3.8 GHz)

Candidates responsibilities:-

• The development of the Digital TV products
• Development of Digital TV software stack and it’s graphical components
• Porting the software stack across variety of different architectures
• Collaborate with other team members

Required skills and qualifications:-

• 10+ years of C/C++ development for embedded systems.
• Proficient in algorithmic and programing patterns.
• Expert in knowledge of Linux internals.
• Proven knowledge and experience in embedded Linux system development: drivers, networking, userspace/kernelspace communication, IPC, firewall.
• Experience in porting software components and drivers across variety of different architectures ( i.e. MIPS, ARM, IA32 ).
• Deep knowledge of networking protocols (TCP/IP, IPv4/IPv6, DHCP, PPP, DNS, 802.11, IGMP, UPnP, DLNA) and hands on programming.
• Knowledge of main networking functionalities (QoS, NAT, Port Forwarding, Security & Firewall).
• Good knowledge of the Linux filesystems on variety of media (i.e. NAND/NOR flash, HDD).
• HW knowledge background and knowledge how to use oscilloscope is a plus.
• Experience in area of DVB standard is a plus
• Knowledge of Open Embedded/ Yocto is a plus
• MS or BS EE/CS

Applicants are invited to apply as soon as possible to be included in the shortlist.

Endeavour Recruitment has a FANTASTIC opportunity for an experienced 2^nd Line Support Engineer who currently holds NATO Secret Security Clearance.

Responsibilities:

• Resolution of issues or problems that are beyond 1st level capabilities but below 3rd level;
• This will include, potentially
• Applying software patches
• Incident and request handling as required
• Enterprise-wide monitoring of their service
• Event Management
• Support to Service Change as directed by the SDM, and approved by the DCO
• System Security Administration
• Applying contingency procedures / solutions
• Providing updates to incidents records commensurate with their assigned priority and CSLA response times
• Providing accurate post incident and post problem resolution statements for the SKMS knowledge database; and
• Escalation to 3rd Level personnel of issues or problems that are beyond their 2nd Level expertise.

Minimum Requirements:

• Education:  Associates degree or two years of technical training.
• Experience:  At least one year in systems administration/ Level 2 support role.
• At least one year in the administration and operation of X.400 systems.

Required knowledge/experience             

• Proven working experience in enterprise technical support, IT support or as a technical engineer
• You have proven experience using ITIL processes for support
• You have proven experience about SOA system architecture.
• You have proven experience about PostgreSQL configuration and maintenance
• You have proven experience about SQL queries
• You have proven experience with MS Windows batch & PowerShell scripting
• You have experience using MS Services as: AD, DNS, CA & ADFS.
• Strong problem-solving skills
• Excellent client-facing skills
• Basic knowledge of Java development

Please get in touch for further details on this excellent long term contract opportunity. 

Endeavour Recruitment are seeking a number of contract Linux Engineers to help support multiple environments. The existing solution comprises of mainly Linux based applications and database servers.

Within the role the successful Linux Engineers will be supporting all deliverables including; Server & Workstation builds, Active Directory, Group Policies, Security control applications and databases.

Your skills and experience will be a solid mix of the following;

•  Linux Red Hat 5.x system admin
  • JBOSS application admin
  • Weblogic application server admin
  • Oracle, SQL, PLSQL
  • SunOne Directory server 7.
  • Open LDAP
  • NTP
  • DNS
  • NFS
  • SSH
  • Sudo
• Firewall understanding
• Deep understanding of Networking protocols
• Exposure in building and supporting large infrastructure projects
• Experience of working within large government projects
• Scripting in either ksh or Perl

This is a rolling 5 month contract and the rate on offer ranges from £200 to £325 per day.

Please apply immediately with your CV to be considered for this contract.

This is an outstanding opportunity for a Network Engineer with some experience, looking to join a leading, global business, renowned for developing their employees and offering fantastic career paths.

A natural communicator, team player and problem solver, your main responsibility will be maintaining network performance through monitoring, performance tuning and troubleshooting. The ideal Network Engineer will have gained some experience with key networking technologies such as; IPV4, TCP/IP, QoS, DNS, SMTP. SNMP, OSPF, BGP, HSRP and VRRP. Experience of SolarWinds would be beneficial.

Any experience of with a global WAN, Datacentres, Cisco/HP switches & routers, Checkpoint (or other Firewall technologies) would all help you hit the ground running.

With a global presence, a reputation for innovation, a commitment to professional development/training and opportunities to work in cross-functional teams, our client provides outstanding career paths.

The starting salary for this role is £23,500 + benefits.