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Job Summary

  • 1st Line Technical Support Analyst / Permanent / Southampton

  • Country: United Kingdom
  • Location: Southampton
  • Sector: Support
  • Salary: GBP £20,000
  • Job Type: Permanent
  • Technologies: support 1st line support C# Southampton Retail
  • Reference: H180906TS

1st Line Technical Support Analyst / Permanent / Southampton

Posted Friday, 07 September 2018

Are you a looking for an excellent career opportunity? Our client, based in Southampton, specialising in delivering IT Technology solutions for payments in the retail sector, is recruiting for a 1st line Technical Support Analyst to join their team. The ideal candidate will have excellent demonstrable communication and problem-solving skills and be customer service orientated.

ESSENTIAL SKILLS:

• NVQ1/GCSEs and above (or equivalent) in key competencies

• Excellent Customer Service Skills

• Problem analysis/problem solving

• Good Timekeeping

• Adaptability

• Attention to detail

• Working in a very pressurized environment

• Understanding of SLAs and KPIs

• Computer Literate

• Quick learner Ability to identify and document defects

• Ability to carry out test planning and procedures

• Experience working on Scrum teams in sprints

• Ability to interact and communicate effectively with a wide audience of technical, non-technical

and stakeholders, on all levels

• Understanding of how to construct and document test cases.

• Knowledge of automated test scripts and interpreting results

• Clear and concise documentation skills

DESIRABLE KNOWLEDGE (not essential):

• Windows Operating System ranging from 2000 – Windows 7

• Network infrastructure

• Borland & SQL

• Visual Basics and C#

• Microsoft office

• Card Payment Processes

• Remote Connections

Please, get in touch for further details on the exciting career opportunity!

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