Infrastructure Engineer - 3rd line
Our prestigious client based in the City of London has a need for a Multi-talented Engineer with the ability to work in Infrastructure, Systems, and 3rd line Support.
The role is hybrid: two days a week on site 3 days remote.
The Infrastructure Engineer will have the responsibility to maintain key infrastructure and deliver projects set by the Head of IT Services and provide a 3rd line escalation point for the helpdesk. The successful candidate will have the autonomy to research and develop solutions to projects and work on their own initiative
The role
• Maintenance of IT Infrastructure
• Responsible for keeping key infrastructure components up-to-date
• Lead operator of software deployment systems to end-users
• Technical advisor of IT Infrastructure projects
• Infrastructure/3rd line support engineer within the helpdesk function
• Point of escalation for Helpdesk team
• Achieve and sustain high levels of customer satisfaction
• Participate in planning and delivery of Infrastructure projects
• Update and maintain documentation of IT infrastructure and components
• Guide continuous improvement efforts for systems, especially reducing risk to the business
• Provide out of hours support on a best-efforts basis in cases of disaster or serious issues
Knowledge, skills, experience
• Competent with Microsoft infrastructure (Active Directory, Azure, Office 365, Hyper-V and SCVMM) – accreditations is a bonus
• Advanced knowledge of network and firewall equipment (WatchGuard/HP Aruba is an advantage)
• Skills in key scripting languages (PowerShell, Bash, vbScript)
• Experience in working with macOS systems – a bonus
• Ability to research, design and implement IT systems based on business requirements
• Enjoy providing high quality services to the business
• Ability to communicate and build relationships inside and outside IT
For further information regarding this position, please don’t hesitate to apply.