Endeavour Recruitment has a fantastic opportunity available for an IT Service Desk Analyst to work for a Law firm in Central London.
A successful candidate will be the first point of contact for all user IT related issues, answering incoming calls, emails, self-serve calls and handling them within agreed KPIs to ensure that the Service Desk delivers a service in line with agreed SLA's, whilst maintaining a high level of Customer Service at all times.
Experience and skills required
- Experience of working in a busy Service Desk/Desktop Support environment
- Customer focused approach
- Logging and taking ownership of calls
- Clear and concise updates, keeping users updated
- Prioritising workload
- Experience of working in a mixed-platform environment
- Knowledge of Microsoft operating systems; Windows 7, Microsoft Office 2010, exchange 2010, AD, Remote tools (VNC, SCCM, team viewer), Hardware set up, software installations/configuration, MFD Management,
Personal attributes
- Self-motivated and directed
- Proven analytical and problem-solving abilities
- Strong customer service skills
- Team player
Desirable
- ITIL v3 foundation certified
- Knowledge of Support works or similar Service Management tool
- Mitel IPT Admin
Location: Central London
Salary: Up to £33k a week
Job Type: Permanent