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Job Summary

  • Technical Customer Support

  • Country: United Kingdom
  • Location: London
  • Sector: Support
  • Salary: GBP up to £35K
  • Job Type: Permanent
  • Technologies: Saas 3rd line support Communication AWS SQL HTML CSS JavaScript troubleshooting Network windows 2008/2012 Application server hardware
  • Reference: F190807TSA

Technical Customer Support

Posted Thursday, 22 August 2019

Do you have a passion for software and technology?

Are you a dedicated provider of Customer Service solutions?

Endeavour is looking for an experienced Technical Support Analyst to join our client's team in their Central London office ASAP.

Our client is a fast growing company, providing leading SaaS platform for automating government services.

The successful Technical Support Analyst will be comfortable in a fast-paced environment, and used to work with large amount of information.

Your role will involve providing quality product and technical solutions to help customers realize their goals utilizing our client's products and services as well as liaising with Technical Consultants and making sure all the queries are resolved.

Required skills/experience:

  • Previous experience in a SaaS Technical Support role
  • Excellent customer service skills - the ability to communicate clearly and concisely while also empathetic, accurate, compassionate, resourceful and conscientious
  • Ability to evaluate, troubleshoot and follow-up on customer issues; replicate and document issues for further escalation
  • Experience with third line (development) support and bug fixing; excellent problem solving skills
  • Exceptional communication skills
  • Ability to be organised, work with large amount of information and prioritise tasks

If you are an experienced Technical Support Analyst wanting to join a fast growing and positive company, then get in touch for further details ASAP!

Please answer the following questions in order to process your application.
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