Service Desk Manager
Service Desk Manager who is fluent in French or Dutch is required to join a world leader in the pharmaceutical sector based in Brussels
Duties:
- Managing Service Desk activities, aligned with the general IT vision and strategy
- Acting as escalation point for the supervisor
- Undertaking a wider customer services role
- Reporting to senior managers on any issue that could significantly impact the business
- Taking accountability for incident and service request handling on the Service Desk
- Identifying improvement opportunities for inclusion in the continual service improvement plan
- Assess and improve Service Desk functioning and processes
- Create and distribute management reporting
- Liaising with other support teams to ensure good collaboration and improve processes/procedures wherever possible
- Owner of the Service Desk knowledge management database
Knowledge, Skills and Experience:
- At least 3 years of experience in Service Desk management role in an international company
- Strong leadership skills
- Structured and organized way of working
- Excellent communication and interpersonal skills, both spoken and written
- Bilingual French-English
- Able to deal with high level escalations
Education, Qualifications:
- ITIL v3 Foundations certified
- ITIL v3 Operational Support and Analysis certified is a plus
Please get in touch for further detail on this excellent contract opportunity.
Technical Infrastructure Project Manager
Endeavour Recruitment has an opportunity for an experienced Technical Infrastructure Project Manager. Applicants must have at least 5-10 years’ experience as a Technical Project Manager and have a recognised qualification in PRINCE2 or Agile.
This project is initially for three months and the successful candidate will be responsible for delivering an Upgrade Project. The ability to use MS Project is essential as is Planning, Reporting and Management skills.
Essential Technical Skills:
- Candidates must be from a Technical background
- Strong stakeholder management skills
- Experience of Data centre builds, moves & consolidations
- Experience in support handovers and service transition
- Experience on all major platforms; Networks, Distributed, Server, SQL, Voice & Data Telecoms
- Experience in virtualization technologies including VMWare & Citrix
- Experience in storage Hardware installation and implementation, EMC, VNX, Netapp.
- Experience with all major operating systems; MS Windows and Linux
- Experience in Infrastructure implementations & desktop refresh
- Experience in Process design & re-engineering
- Experience in Change & Problem tool/process implementation
- Experience in ITIL disciplines
If you believe this is you, then please apply for the position as soon as possible.
Production IT Support Engineer
Endeavour Recruitment has a new opportunity for an experienced Production IT Support Engineer based in Wembley, Middlesex with our Global Manufacturing client. Experience of ITIL Methodology advantageous. The salary for the role is £20k to £25k according to experience, plus 12% shift allowance.
The client is looking for an experienced IT Support Engineer to ensure availability and the efficiency of systems for Production use.
Key Skills Required: -
- Windows OS (Operating System)
- UPP, GIS
- Fault Analysis
- Solution Generation
- ITIL Methodology
- General Computer & IT Skills
In this role you will be expected to: -
- Ensure Production have all files required to meet SLAs
- Ensure availability and efficient running of systems for Production use
- Ensure Live & Test data is processed and administered as per requirements
- Update & maintain process and workflow diagrams and documents
- Actively manage incidents and record resolutions
Applicants are invited to apply as soon as possible in order to be included in the shortlist. Please confirm required day rate.
French Speaking Junior Problem Management / Belgium
Junior Problem Management Analyst required to join a Large International Client based in Brussels, Belgium.
As the Problem Management Analyst your will be required to attend and resolve problems, incidents and track unresolved issues.
Key Responsibilities:
- Attend meetings to present and review progress on key problems.
- Use trend, root cause and data mining techniques to proactively and reactively investigate problems, establish common trends that may cause a fault to arise and establish trends for SLA breaches.
- Assist with the handling of major incidents and identifying the root causes.
- Work with the technical team to actively prevent the reoccurrence of problems across multiple systems.
- Deal the third line support groups, including specialist support groups and external suppliers.
Skills and Experience:
- Strong analytical and questioning skills.
- Strong matrix management skills are required to coordinate and drive the resources required to resolve problems.
- Stakeholder Management & Communication – able to identify, manage and communicate effectively with all stakeholders.
- Ability to listen actively and express ideas and facts in a clear and confident manner both verbally and non-verbally. This includes reporting, presentation skills, meeting management and facilitation.
- An ability to assimilate and interpret technical information, and to present this information to any audience, be it technical or not, in a way that can be understood.
- Use own initiative, work well under pressure, across multiple problem investigations.
- Strong analytical skills with a clear and logical approach to problem solving.
Education, Qualifications:
- Bachelor Degree in Computer Sciences or similar experience.
- Minimum 2 years’ experience in a similar role.
- Microsoft certified IT professional windows 7.
- Certifications Windows Server 2008 or higher is a plus.
- ITIL v3 Foundations certified is a plus.
- Strong affinity with IT evolutions.
Please get in touch for further details on this excellent contract opportunity with a Global company in the Healthcare Sector.
French Speaking Junior Problem Management / Belgium
Junior Problem Management Analyst required to join a Large International Client based in Brussels, Belgium.
As the Problem Management Analyst your will be required to attend and resolve problems, incidents and track unresolved issues.
Key Responsibilities:
- Attend meetings to present and review progress on key problems.
- Use trend, root cause and data mining techniques to proactively and reactively investigate problems, establish common trends that may cause a fault to arise and establish trends for SLA breaches.
- Assist with the handling of major incidents and identifying the root causes.
- Work with the technical team to actively prevent the reoccurrence of problems across multiple systems.
- Deal the third line support groups, including specialist support groups and external suppliers.
Skills and Experience:
- Strong analytical and questioning skills.
- Strong matrix management skills are required to coordinate and drive the resources required to resolve problems.
- Stakeholder Management & Communication – able to identify, manage and communicate effectively with all stakeholders.
- Ability to listen actively and express ideas and facts in a clear and confident manner both verbally and non-verbally. This includes reporting, presentation skills, meeting management and facilitation.
- An ability to assimilate and interpret technical information, and to present this information to any audience, be it technical or not, in a way that can be understood.
- Use own initiative, work well under pressure, across multiple problem investigations.
- Strong analytical skills with a clear and logical approach to problem solving.
Education, Qualifications:
- Bachelor Degree in Computer Sciences or similar experience.
- Minimum 2 years’ experience in a similar role.
- Microsoft certified IT professional windows 7.
- Certifications Windows Server 2008 or higher is a plus.
- ITIL v3 Foundations certified is a plus.
- Strong affinity with IT evolutions.
Please get in touch for further details on this excellent contract opportunity with a Global company in the Healthcare Sector.