Calling for an experienced System Engineer to join our reputable client in the financial sector, based in lovely Brussels, for an initial contract till the end of the year!

As an IT System Engineer, you will join the Enterprise System Management team.  The team is in charge of the products infrastructure supporting the ITIL processes such as incident & problem management, asset management, capacity management.

The team is also responsible for designing, implementing and maintaining the monitoring infrastructure in a very large high-availability environment ( 15000 agents, 500K-800K events/month, 12000 tickets/month) covering +/- 3000 servers (Windows, Linux,  AIX, Solaris) spread into 3 data centers across Europe and provide automatic and real-time alerting to support teams.

It also includes monitoring of several  mainframes, links with network monitoring tools, performance and capacity monitoring system and HP Non stop servers.  These solutions are then critical for business and support teams.

French or Dutch speaking would be beneficial for this position.

You will be involved in the following tasks:

• Participate on the support of our monitoring or ITIL products infrastructure. All in accordance with security policies and guidelines:
• Interview a broad variety of stakeholders (e.g. network engineers, systems engineers, storage engineers, DBAs, application engineers, developers, end-users), to ascertain how best to monitor the infrastructure components and the applications which they support.
• Configure monitoring definitions and code monitoring scenario / rules according to initial end-users and technical specialists requirements
• Be involved in third-line and second-line support of those solutions and platforms;  fixing technical incidents on these platforms (restoring the service) and proposing long term solutions or improvements;
• Participate in cross-functional teams to develop, design and build documents, work plan timelines to meet project timeframes
• Document and complete knowledge transfer to other team members
• Working with vendors to resolve problems
• Be involved in Watch duty and week-end work activities

Please get in touch to apply for this exciting position.

Endeavour Recruitment is seeking an experienced Infrastructure Engineer for their busy IS Department.  The role is technical in nature and needs specialist application skills supported by expansive technical skills.  This is a permanent opportunity with our client based in East Grinstead.  Salary between £42K to £45K plus excellent benefits package.

About this role:

• Working closely with third parties to ensure Applications meet required Service Levels.
• Technical design work in the general Computing Infrastructure (physical and virtual) to implement high quality support and continuous improvement
• Insurance activities that support pro-active management, monitoring and optimisation of the insurance application infrastructure.
• Extensive working with third parties
• Working knowledge of Linux.
• Developing such skills as are necessary to support new technologies
• Personal workload management in support of ITIL Incident and Problem Management, through use of ticketing systems.
• Adherence to ITIL Change Management processes.
• Good technical authoring and procedure writing skills.
• Flexible working hours, with frequent need to work additional hours at short notice.
• Inclusion on the teams 24x7 service support rota

Required Skills/Attributes:

• Extensive IT industry experience
• Experience of working with 3rd party application providers
• Ability to plan, track and coordinate complex technical activities
• Good verbal and written communication skills and the confidence to interact with technical peers
• Microsoft skills to include Windows server, SharePoint and some SQL server.
• Strong customer facing verbal and written communication skills
• Motivated by efficient use of technology to solve business problems
• Lateral thinking and problem solving ability
• Good personal workload management and ability to work to deadlines
• ‘Completer finisher’ with a high attention to detail
• Positive attitude and enthusiasm for personal improvement

If you believe you have the right experience and previous track record to successfully deliver in this role, then please apply quickly in order to be shortlisted.