VDI IT Service Manager

JOB LOCATION:                              STEVENAGE

SECURITY CLEARANCE LEVEL:    DV to Start – UKEO

DURATION:                                     12+ Months (likely to be extended)

WORK PATTERN:                           4 Days Min On Site (Potentially All 5).

PAY RATE:                                       Up to £ 48.84 Per Hour Umbrella Inside IR35

TARGET INDUSTRIES AND COMPANIES. Is Defence a must?

If not what industries can be considered
Def/Aero preferable (higher likelihood of holding DV at present)
Essential Skillset & Tools
Broad level of knowledge of VDI environment / technology and Windows OS.
 

Secure Communications Service Manager:

Overview of Department:

Digital Excellence function providing IT Services to the business.

RESPONSIBILITIES:

1.            Lead and manage incident management within the environment

2.            Lead and manage continuous service improvement activities within the environment

3.            Ensure service levels are achieved or exceeded at all times by often, providing escorting of DEX and DEX suppliers

4.            Lead and manage request management within the environment

5.            Lead and manage change management activities within the environment

6.            Customer engagement and communications with the business area and users to support DEX position and reputation as an enabler of the environment

7.            Ensuring service availability levels of the environment and services within the environment are achieved meeting the customer need

8.            Governance of the SyOps process within the environment ensuring policies are being met by DEX and DEX suppliers

9.            Act as a point of contact for all service related issues to the business unit and users and assist with queries, questions and escalations

10.          Lead and manage software and hardware lifecycle management including upgrades and refreshes, capacity and performance management

11.          Governance of vulnerability management and patching schedules within the environment.

SKILLS:

DV clearance required.

Broad level of knowledge of VDI environment / technology and Windows OS.

Thank You.

Have a Great Day…

Kind Regards,

Karuna Kodiganti

Mobile: 07828 357 420

Desk: (0) 2380 011 168

Karuna@EndeavourRecruitment.com

www.EndeavourRecruitment.com