APPLICATION OPERATIONS MANAGER required for long-term contract opportunity with global reputable organisation, based in Switzerland.

This is an excellent remote contract!

As an Application Operations Manager, you will be responsible for release, deployment and operation of a diverse portfolio of complex projects and business applications, providing a support role to the owners of business applications and ensuring operational efficiency, compliance, risk mitigation and the achievement of business area results. You will also help with onboarding of resources and setting up of development environments. 

 The selected Application Operations Manager will cover the following deliverable tasks:

• Be the first point of contact for application specific incidents. Provide analysis and details to business clients and development teams.
• Be responsible for maintaining of the lists of application specific incidents. Identify and analyse causes, prioritize improvements and work with teams on fixes.
• Working close with development and other client teams, continuously improve monitoring, alerting and resolution capabilities. Provide technical leadership and oversee the planning, design, implementation, and support of a wide range of varied and complex business software systems from release and operations point of view.
• Support and help business teams with onboarding, setting up of environments, access and using the systems. Input, correct and review business data if required.
• Support and help development teams with onboarding, setting up of environments, access to systems, interpretation of operational data, release management and CI/CD pipelines.
• Keep up to date with the latest technologies and methodologies, anticipate and analyse technological trends and assess their impact for delivering and supporting complex software applications.
• Ensure collaborative and active stakeholder engagement. Manage relationships between IT and business areas in major functional areas with multiple lines of service with a view to understanding and anticipating business and IT needs and establishing clear service expectations.
• Perform other related duties as required.

Required skills/experience:

•             Advanced university degree in computer science, information science or other closely related field. A first-level university degree, preferably in computer or information science, plus two years of relevant experience in addition to the experience required below may be accepted in lieu of the advanced university degree.

 Desirable: ITIL or another service and/or project management framework

 •            At least 5 years of experience in the provision of IT services working with the development and deployment of major IT systems. 

•             Significant hands-on experience in monitoring, problem analysis, prioritization and optimization.

•             Good understanding of release management and SDLC

•             Hands-on experience in at least 2 of the following technical areas:

o             Monitoring and alerting in AWS environment

o             CI/CD in AWS cloud

o             CI/CD of Java based applications

o             Data backup, recovery and migration

•             Experience or training in at least 2 of the following:

o             ITIL or another service management framework

o             Managing defects and incidents

o             Business continuity practices and/or ISO Quality Management Standards

o             PRINCE2 or another project management framework

•             Demonstrated soft skills in critical thinking, creativity, problem solving and adaptability.

•             Ability to cultivate innovation and manage change. Proactive in developing strategies to accomplish objectives and accountability in delivering results.

•             Ability to communicate on technical issues with a diverse audience. Excellent analytical skills.

•             Excellent written and oral communication skills.

•             Excellent interpersonal skills and ability to maintain effective partnerships and working relations in a multicultural, multi-ethnic environment with sensitivity and respect for diversity.

Please apply ASAP or get in touch for more info on this not-to-be-missed long-term opportunity!

Endeavour Recruitment has an excellent remote,  contract opportunity for a Fluent French and English speaking Citrix System Engineer.

The Role:

• Strong experience in a production environment in Citrix and Microsoft technology (physical and/or virtual)
• Infrastructure project management experience
• Good understanding of IT security, patching, update and upgrade.
• Collaboration with provider to solve incident and problem for the customer and improve system performance.
• Industrialization and automatization is preferable
• The main required qualities are autonomy, rigor and a personal desire to move towards automation solutions and the ability to work in a team.

Essential skills:

• French and English knowledge are mandatory (speaking & writing)
• Excellent communication skills and organisational skills
• Team player
• Minimum 5-year experience is considered as an asset
• Strong knowledge in Citrix environment
• Good knowledge in Active Directory administration
• Good experience with troubleshooting Exchange issues.
• You will be a self-motivated achiever who gains satisfaction from providing excellent
• customer service
• You are potentially able to assume on call duty service with the team.

Desirable skills:

• An ITIL qualification is preferable but not essential
• Citrix XenApp, XenDesktop, NetScaler, XenMobile, ShareFile Scripting PowerShell
• Windows Environment (Active Directory, SQL, Roles Windows Server)
• SCCM
• Microsoft Azure & Office 365 is preferable.
• Security (Trend Micro, ESET, Sophos) basic knowledge
• VMware, basic understanding
• Veeam or other backup tools, basic understanding
• Network understanding.

Please get in touch for further details.

Are you an experienced Infrastructure Support Engineer looking for a long term contract?

Endeavour Recruitment has an excellent, long term contract opportunity to work in Cape Town.

Vibrant, great weather and excellent surroundings!

Daily tasks and responsibilities:

•             Responsible for handling Network/Datacenter related tickets and incidents.

•             Monitor the network/Datacenter environment.

•             Troubleshoot the incidents and find the right solution.

•             Work together with your team members to adapt the environment to the needs of the business.

•             Implement new change requests.

Requirements:

•             2-5 years’ experience as a Support Engineer or a relevant degree/certificate.

•             Broad knowledge of IT infrastructure and especially Networking.

•             Passionate about Networking, team player and willing to learn and develop your skills.

•             Fluent in English, knowledge of a second language would be advantageous.

•             Technology certifications are a plus.

•             Knowledge of Standard IT processes and methodologies are a plus (ITIL).

If you are you flexible, enthusiastic, responsive with a global mindset? If so,  please apply for further details on this not to be missed contract opportunity.

A large international defence organisation is seeking a Project Manager to join them based in their Headquarters in Brussels, Belgium for a long-term contract. You will be working on a project implementing and analysing large scale systems. Rate flexible depending on experience.

To be successful in this Project Manager role you must have the following experience –

• Project Management experience
• Project Management for IT Projects and Solutions
• Public Sector experience would be beneficial
• Previous experience working on implementation projects
• PRINCE 2 Practitioner
• ITIL Certified is beneficial
• Hold at a minimum level valid SC Clearance (security check) or NATO Secret or equivalent. Or hold DV Clearance (developed vetting), COSMIC Top Secret, or equivalent

Please apply asap to be considered for this Project Manager role.

Endeavour Recruitment has an exciting new contract opportunity for a TVV (Test) Manager to join an international security client in The Hague, Netherlands. It is essential that you possess valid/current SC or Nato Secret clearance to be considered for this position as a TVV (Test) Manager. This contract is until the end of December 2019 and the all-inclusive rate for this role is €80 euros per hour.

Role and Responsibilities:

• Assessment of the test artefacts produced by the contractor
• Ensure test coverage of the contract requirements
• Coordination of the review of the test plans and test cases
• Preparation and attendance of the test events
• Support the test director on resource planning and reporting

Required Skills and Knowledge:

• MUST HAVE VALID/CURRENT SC OR NATO SECRET CLEARANCE.
• You have 5+ years of knowledge and experience in test management
• At least 5+ years of knowledge and experience in requirement management.
• You have at least 5+ years of experience in development of Test Plans, Test Cases and setting up, executing and documenting test results
• At least 5+ years of testing experience in managing user acceptance and data migration testing.
• 5+ years’ experience in analysing test results and writing test reports.
• Must have an ISTQB foundation qualification
• Must have an ITIL foundation qualification
• Must have a Prince2 foundation qualification
• Must have a Requirement management certification/qualification
• Knowledge of Agile approach
• Knowledge of testing maturity approach (TMMI or equivalent)
• Knowledge of JIRA for issue/requirement management
• Knowledge of TestRail for Test Management

If you are pro-active and NATO/ SC cleared wanting to enhance your career and join an international client in the security sector do not hesitate to apply with a copy of your most recent CV.

Endeavour Recruitment has an excellent new opportunity for an experienced Problem Manager who is fluent in French and Dutch to work for a client in the financial sector in Anderlecht, Belgium. The selected Problem Manager is expected to be ITIL Certified to be able to fulfil the requirements expected of you as a Problem Manager. Our client has requested that the Problem Manager chosen for this role has at least 5 years of experience in problem management and fluency in English is desirable.

The duration of this role is until the end of the year and the rate is market related.

What is expected of the Problem Manager? -Role and Responsibilities:

• You will be responsible for managing the life cycle and coordinating all the IT problems of the client.
• Your main objective is to avoid the occurrence of incidents already encountered and to minimize the impact of recurring incidents that cannot be avoided.
• As a Problem Manager, you are responsible for identifying and tracking major problems until they are resolved.
• You ensure that steps are taken to minimize the consequences of recurring incidents and prevent them from recurring.
• You assign the problems to the services concerned or you immediately take care of solving the problem as a Problem Manager.
• You write reports for the team and management.
• You challenge the different teams to act as quickly as possible to find a solution as quickly as possible.
• You ensure continuous improvement of the problem management process.

Required Skills and Knowledge:

• You are fluent in French and Dutch. English speaking is desirable.
• You have more than 5 years’ experience in incident management, problem management and process improvement in technology / organization, or an equivalent combination of training and experience, both in a process area and with IT Service Management-tools.
• In-depth knowledge of ITIL / ITSM processes with in-depth knowledge of the different phases of ITSM.
• You are enterprising and energetic, and you know how to stimulate and convince others by adapting your communication style to different stakeholders (business, IT, suppliers, management).
• You have strong communication skills.

If you believe you are the right candidate for this role as a Problem Manager, then please do not hesitate to apply with a copy of your most recent CV.

Endeavour Recruitment has an excellent new opportunity for a Fluent Dutch or French Speaking Change / Release Manager to work for a client in the financial sector in Anderlecht, Belgium. The duration of this role is until the end of 2019 and the daily rate is highly negotiable.

What you will be doing:

• As Change Manager, you are responsible for coordinating, scheduling and following up all planned changes to hardware and software.
• You ensure that all IT services to be provided are coordinated, correctly built, tested and delivered so that availability can be guaranteed.
• You are responsible for planning the changes and preparing and controlling the deployment, both in test, acceptance, production, capitalization and training environment so that the modified and new applications are available to the users.
• Convening, preparing and chairing the FCAB (Functional Change Advisory Board) and / or Technical Change Advisory Board (TCAB) in which you evaluate and decide whether to implement changes, in consultation with the members of the committee, in order to minimize the risks of an implementation on a specific date.
• Analysing the impact of changes and detecting the risks and dependencies in the release in order to have a high availability of the IT systems.
• Responsible for clear communication regarding the changes that are placed in production, so that users, both from the Office and in agencies, know exactly what changes are in the new release.

What our client is looking for:

• You are fluent in either Dutch or French and English.
• You have a master's degree (or equivalent in experience).
• You have at least 3 to 5 years of relevant work experience in a banking environment
• You are eager to learn, and you can always evolve with the changing environment
• You are communicative
• You have a service and customer-oriented attitude
• You have knowledge of ITIL

Please get in touch for further details on this excellent, not to be missed contract opportunity!

Are you a looking for an excellent career opportunity? Our client is recruiting for a Software Development Project Manager to join their team in Southampton. This is a permanent position and the salary for this role is up to £45,000 depending on experience.

Required Skills and Knowledge:

• Educated to degree level in a relevant subject, or with equivalent experiences
• Accredited project management qualification(s) in a relevant methodology (e.g. SCRUM (Agile), PRINCE2 or ITIL)
• Proven ability to work in a fast-paced environment, managing multiple planned and unplanned projects, large and small changes, absorbing complex technical and logistical issues and rapidly defining and implementing resolution plans
• A minimum of 5 years’ experience in carrying out a Project Managers role within a software development environment performing within an Agile framework
• Demonstrable experience in the delivery of major development projects from initiation to completion
• Strong leadership and interpersonal skills with proven experience in communicating directly with customers, suppliers and stakeholders at all levels within the business
• Strong analytical skills, strategic vision, and logical approach to problem solving, coupled with a strong oral and written communication skills
• A flexible, task orientated positive and pragmatic approach to managing projects
• Be able to refine approach and focus as business requirements dictate
• Demonstrate a high level of Customer Facing disciplines and project successes.

Desirable Skills and Knowledge:

• Operational experience in a development environment
• Understanding of Retail and Loyalty & Payment Solutions
• Experience with the use of CA Rally
• Strong background in Retail business understanding and development
• Experience with ERP implementations

Please, get in touch for further details on the exciting career opportunity!

Endeavour Recruitment has an excellent long-term contract opportunity for a Second and Third Line Support SAP Consultant to join a multinational client in the public sector based in Munich, Germany. This is initially a 12 month contract and the all-inclusive daily rate for this role is €450 euros.

Required Skills and Knowledge:

• At least 2 years of experience with helpdesk activities
• Experience in a SAP environment SAP Vendor Master Data Management, SAP ERP i.e.: FI, CO, MM, SD, PS
• Knowledge in HR services i.e.: PA, PT, PY, PE, PD
• Experience with service desk software like Jira, Zendesk, iET, Remedy
• Knowledge of ITIL
• Strong knowledge of MS Office 2010
• Proven experience in working with people in a multinational, multicultural environment
• Excellent communication skills in English both orally and in writing.
• German language skills would be an advantage

Deliverable Service:

• Assistance with the provision and analyses of statistics for the Service Desk
• Assistance in the preparation of monthly SLA compliancy reports
• Make suggestions, by running reports and analysing trends
• Monitoring, processing and clarification of User requests for on-demand services
• Execution of special tasks entrusted by the line-manager

Please get in touch for further details on this excellent long term contract opportunity.

Endeavour has an excellent contract opportunity for an experienced Oracle Database Administrator to join one of our reputable client, based in Luxembourg.

The ideal candidate will be have excellent communications skills, be a team player with the ability to multi-task.

The successful Oracle DBA will be involved in the following tasks:

• System administration of Oracle databases platforms.

• Responsible to Perform Oracle database installation and configuration, tuning, capacity planning, health checks, backups/recovery and change management .

• Follow-up of incidents, problems, changes related to this platform. Troubleshoots issues with database instances and eliminates root causes through systematic problem management practices.

• First and second level support for Oracle and other RDBMS.

• Assist in maintaining and improving and innovation Oracle platform.

• Scrupulous follow-up of the rules and the respect for quality, KPI, security baselines and

system policies.

Skills and experience required:

Relevant university degree or equivalent in one of the following subject areas: Computer Science,

Information Technology or related field preferred.

• Fluent in French
• Certified Oracle (10g /11g / 12c) or equivalent on experience.
• Knowledge of RMAN, Oracle RAC and Oracle Enterprise Manager, SQL developer
• Other RDBMS (SQL Server, Sybase, DB2 …) knowledge considered an asset.
• 5 years+ in the Database domain specially as Oracle DBA..
• PSF certified
• Familiar with ITIL and IT Service management (roles and processes)

Please, get in touch for further details on this excellent contract opportunity!