IT Support Technician

Our client, arguably the largest Mobile Telecoms and Microchip provider on the planet has a need for an IT Support Technician to join the team in Stockholm, Sweden. This is a great opportunity to join a large Multi-National, to work in a new country and to really grow technically and professionally.

IT Support Technician

We are looking for a dynamic IT Support Technician with a “can do spirit” to deliver excellent results. We are offering a challenging, multi-national IT environment where the IT infrastructure and software is managed, manufactured and developed in-house. You will be working as a part of the North-East-European R&D IT group with possibilities to travel and support sites in other countries.

Key responsibilities

-          User desktop/laptop, scanner, printer support, helps resolving problematic events.

-          Desktop/laptop provision, prepare corporate standard OS/Software/Application and security settings before distributing to end users.

-          User training on IT platforms/OA/Application/Services.

-          Local IT server room, including local network infrastructure.

-          Video and voice conference system, AV-equipment support.

What we expect

-          Fluency in English

-          Proficiency with Microsoft Windows, Office suite.

-          Familiar with LAN technologies (e.g. Cisco CCENT or CCT Routing and Switching).

-          Windows Server, AD, DHCP.

-          Linux (Ubuntu, CentOS, etc.).

-          Minimum 2 years work experience in IT field.

-          Optimistic, proactive, team player.

Advantages

-          Bachelor or above degree in computer science or information technology.

-          Familiar with

• WAN technologies (e.g. Cisco CCNA or Huawei HCIA Routing and Switching).
• IT infrastructure, such as server room, cabling, UPS.
• ITIL (e.g. ITIL certificate) and/or ITSM tools.
• Video conferencing systems, AV-equipment.
• Building access control / CCTV.
• Project Management methodologies.

Endeavour Recruitment has an excellent permanent opportunity for one of our clients based in Hampshire.

Objective:

To provide technical support for server infrastructure and LAN WAN networks for external customers, assisting them through onsite support and consultancy.

Duties and Responsibilities:

Maintain a high degree of customer service for all support queries and adhere to all service management principles

Consult on infrastructure problems and provide suitable networking solutions

Take ownership of user problems and be proactive when dealing with user issues

Log all calls on the call logging system and maintain full documentation. Maintain a log of any software or hardware problems detected

Respond to enquiries from clients and help them resolve hardware or software problems

Resolve all IT issues with a professional manner and allocate more complex service issues to the relevant IT Support member

Skills / Attributes Required:

Strong knowledge of Microsoft based operating systems with emphasis on Windows 2003 / 2008 server and Exchange Server 2003 / 2007 /2010

Excellent telephone manner and client facing experience

A Microsoft certification such as an MCSE or MCITP is desirable

Other industry standard qualifications and advantageous

Please get in touch. Looking forward to receiving your cv!

Endeavour has a fantastic opportunity for an experienced Infrastructure Architect to join our Defence sector client based in Surrey on a permanent basis.

The Infrastructure Architect will be part of a small highly motivated team that provides the system design, development, integration, implementation and support across multiple projects to our customers.

Our client is looking for an enthusiastic Infrastructure Architect with specific network and routing knowledge/skills.

The successful Architect will have VMware ESXi expertise and be eligible for DV UK Security clearance, due to the nature of our client’s industry sector.

Essential Skills & Experience:

• VMware technical subject matter expertise –
• ESXi, vCentre, Clustering, High Availability, DRS vRealise, Update Manager, Hardening, Storage Integration, Extensive Trouble Shooting experience.
• System & software support role of IT Windows Server & Windows Exchange 2016 experience WDS, VAMT and SCCM.
• File Server, SQL Server, Remote Desktop Services and Remote Application Services with IIS, Command Line Interface and Power-Shell scripting knowledge
• Active Directory knowledge
• Experience implementing Group Policy Management
• Expertise in Networking Infrastructure –
• TCP/IP, DHCP, DNS, RRAS, WAN, RDP, Remote Management, Static Routes, Managed Switches (ideally CISCO trained), Firewalls CCNA or CCNP.
• Windows 10 Administrator & Microsoft Exchange 2016 experience particularly around Availability Groups and Client Access Servers
• Ability to prepare and maintain manuals and handbooks
• Ability to communicate at all levels with internal & external stakeholders
• Full understanding of data protection requirements with Veritas Backup Exec or Avamar Job scheduling, policy & disaster recovery  

Please send us your CV or get in touch ASAP for further details on this exciting perm opportunity!

Endeavour Recruitment has an excellent new contract opportunity for a Voice Engineer to join a global security client in Mons, Belgium. This contract is until the end of September 2019 and the rate for this role is €62 euros per hour.

Required Skills and Experience:

• Must be currently SC or NATO cleared.
• Bachelor of Science (BSc) degree in a technical subject with substantial ICT content and 4 years post related experience.
• The absence of a university/college degree may be compensated by the demonstration of at least 10 years extensive and progressive expertise in the duties related to the function of the post.
• Minimum four years’ experience with and in-depth knowledge of VoIP Networks/Wide Area Networks (LAN/WAN)/Telco provider networks and Cisco routers and switches;
• Minimum four years proven track of collaboration with vendors, resident engineering and operations staff to achieve system performance objectives by utilizing vendor’s toolkits for collection of maintenance data, and ability to analyses them for both service improvement and troubleshooting purposes.
• Minimum four years’ experience with the configuration and operation element management, network monitoring and event management tools such as HP Network Automation, Intermapper, Cisco Prime, Kiwi Syslog, Splunk.
• Very good knowledge of ICT Systems Engineering and the associated aspects of design, operations, administrations and maintenance, to include networks, interfaces, applications and protocols covering modern voice systems based on IP.
• Practical experience in ICT systems and services delivery, to include but not limited to: high and low-level designs, technical and functional solution evaluation, testing, implementation, transition, continuous services improvement, and Service Level Agreement (SLA) based delivery
• One, or more, years’ experience in on-line performance, accounting, fault, security and configuration management of smart intelligent multiplexes and various data switching and routing equipment, and terminating equipment including modem and cryptographic equipment
• Valid/active Cisco Certified Networking Associate (CCNA) certification
• Valid/active Cisco Certified Networking Professional (CCNP) Collaboration or higher certification

Desirable:

• Field experience and knowledge related to Session Border Controllers (SBC)
• Knowledge and experience on CISCO Call Centre Express (UCCX)
• Knowledge and experience on Microsoft Skype for Business (SfB)
• Understanding of the contemporary Telecommunication technology including TDM, MPLS.
• Professional experience in customer support, user incident handling, and of ITSM principles and practices by applying a standardized framework.
• ITILv3 Foundation training/certification.
• Prior experience of working in an international environment comprising both military and civilian elements.

If you are pro-active and NATO/ SC cleared wanting to enhance your career and join an international client in the security sector do not hesitate to apply with a copy of your most recent CV.

Endeavour Recruitment has an excellent permanent opportunity for an Infrastructure Architect to join a leading cyber security company based in Worcestershire with excellent career prospects.

As a small but rapidly growing company, the Infrastructure Architect must be prepared to take on a variety of high- and low-level tasks and must be willing to get their hands dirty with day-to-day fault finding and other activities.

Skills and Experience:

The following skills and required, although training can be given to the right candidate:

• Windows Server 2012 and later, with Microsoft Active Directory.

• Local, remote and cloud backup solutions.

• LAN and WAN technologies, including routing, and firewall specification, procurement and configuration.

• Configuration and support of Windows PCs.

• Configuration and support of virtualised systems under VMware.

• Configuration and deployment of VPNs.

• Office 365.

• Disaster Recovery and other continency planning.

• Experience of managing Linux systems.

• Segregation of internal networks.

• Must be able to write reports and customer facing documentation, and to communicate both verbally and in writing in a clear and coherent manner.

• Must be able to hold a full UK security clearance.

Desirable Skills:

• Infrastructure auditing and record keeping.

• Design and implementation of ISO 27001 policies and procedures.

• Experience of IASME Cyber Essentials.

• Evaluation of candidate hardware/software solutions in a formal manner, involving requirements definition, evaluation, and presentation of recommendations.

• Cloud technology including AWS and Azure.

• Microsoft SharePoint and Dynamics CRM.

• Docker or other lightweight containers.

• Scripting languages such as PowerShell, Shell Scripts.

• Education to degree level preferred.

If you believe you are the right candidate for this role then please do not hesitate to apply.

Endeavour is looking for a skilled, service oriented IT Security Analyst to join a large, reputable client based in Belgium. The contract would initially be for 6 months, with possible extensions.

Ideally, the successful candidate will have some experience in the security domain or in the IT application security architecture.

Your main responsibilities will include the following tasks:

• Perform or coordinate the security validation to ensure effective implementation of security controls in project development lifecycle
• Ensure the timely and effective remediation of security weaknesses and defects revealed in security validation during PLC
• Assist in coaching of application security controls with the SME and act as the security point of contact for the business and project teams
• Assist with SME for the integration of application security in projects e.g. authentication and authorisation, non-repudiation, cryptographic controls, data protection
• Produce documented security services, technical standards or principles.

 Skills and experience required:

• Familiarity with industry best practices in key domains: risk assessment, application security, identity and access management, and secure development on all platforms.
• Sound security design principles, based on confidentiality, integrity and availability requirements and other ISO27002 security principles are an asset;
• Application security knowledge with a good understanding of software development and OWASP guidelines
• Knowledge of and experience with security technologies including IDAAS and identity management platforms, PKI and cryptographic solutions, web application firewalls, automated code review tools, secure management access, virtualization, XaaS solutions
• Sufficient background knowledge with regard to network principles and protocols used in WAN and LAN's, DMZ, Internet security, , network segregation
• Experience with a subset of Unix, Windows System, tandem, mainframe security and assurance
• proven experience in security risk assessments, development of functional security requirements, process design and management reporting.
• Experience in security design, architecture and project management is a strong advantage.

Preferred professional certifications are CISSP, CISM, CISA, ISO 27001 LA/LI

Please apply ASAP for further details on this excellent contract opportunity!

Endeavour Recruitment has urgent requirement for a contract for an SC Cleared Network Design Engineer to join an international technology business based in Hook. Initially a 10 month engagement paying in the region of £375 to £400 per day.

Working within large enterprise network environments, the Network Design Engineer will design (HLD & LLD), and manage network solutions, migrations or new device implementations.

Solutions are mainly HP, Cisco (Routers, Switches and wireless controllers); Riverbed WAN accelerators, Aruba wireless, Software Defined Networks and F5 BigIP Load Balancers.

Ideal skills & experience profile;

• Cisco CCNP or other equivalent professional level of certification
• Knowledge of Cisco or HP routers and switches technologies is a must
• Knowledge in at least one more technology (Load balancers, proxy servers, wireless, voice etc.)
• Experience of designing and scoping multiple deliverables across a number of technologies
• Knowledge of one or all of the following is extremely beneficial: - F5 Load Balancers / Checkpoint Firewalls, Cisco and HP Wireless / Riverbed WAN accelerators.
• Understanding of IT Service Management (ITSM) and IT Infrastructure Libraries (ITIL) processes

Beneficial qualifications include;

• Degree in Computer Science, Telecommunication or equivalent.
• Certification: HP ASE, HP MASE, CCIP, CCDP, CCNP Security, CCIE, Checkpoint CCSA/CCSE, Juniper JNCIA/JNCIE, Fortinet/Fortigate certification.

If you are SC cleared, live a commutable distance to Hook and are looking to work on enterprise scale solutions and using a wide variety of technologies, then please apply with your CV today. 

Endeavour Recruitment has a brilliant opportunity for an experienced and talented Senior Orchestration Software Engineer.  The role is with a Technology Giant based in Dublin and is the opportunity to get in on the ground floor within a fast growing business and help shape the technology, product and the business.  Extremely competitive salary/benefit package for right candidate.

The candidate we are seeking will be an experienced and talented Software Engineer who can develop best of breed software using the most advanced approaches to software engineering.  Working in an Agile environment, the successful candidate will work across multi-disciplinary teams.  You must be passionate about development and the latest technologies.

Required Experience:    

• Java, JavaScript, JEE
• Spring, Hibernate
• REST, JSON
• JUnit
• Maven
• GWT
• Relational & Non-Relational Databases

Advantageous Experience

• Groovy
• Scala
• AKKA – or other reactive frameworks
• Selenium
• WAN
• Yang
• Tosca
• OOD, BDD, DDD, TDO
• Service Provisioning
• Network Management
• MDA, MOF
• Fulfilment

Applicants are invited to apply as soon as possible in order to be included in the shortlist.

Endeavour Recruitment require a Service Desk Analyst for their busy client close to Gatwick Airport in the West Sussex area.   You would be trouble shooting and resolving hardware, software and networking issues either over the telephone or desk-side.

The successful candidate will be flexible by nature, enthusiastic and self-motivated.   You should have excellent problem solving skills, be a good team player, able to cope under pressure and have previous experience of working to strict SLA’s and both team/individual targets.

The salary range for this role is £24,000 to £38,000 very much dependent upon experience.   In addition to the competitive salary our client provides an excellent benefits package including bonus schemes, healthcare plus many more.   Our client welcomes all applications and will provide training for the right candidate if necessary.

Preferred Candidate Experience:

•        ITIL Accreditation or working towards
•        Windows 7
•        MS Office 2010 / 2013
•        1^st or 2^nd Line Support Experience
•        Avaya/IPT
•        Citrix
•        Exchange 2010
•        Desktop Rollouts
•        Wireless Networking

If you don’t have all of the required experience, then please still apply as our client is keen to find the “right person” for the role regardless of experience.